Your choices, at every step

Delete your data

Download a portable copy, delete your account directly in Flared, or ask for help if you cannot sign in.

Updated 1 October 2026

Email updates and subscriber data

Use the unsubscribe link in any Flared update email. You do not need to log in. This stops future updates and removes your email address from the active subscription record. It does not delete your app account or cancel Premium.

For access, correction or deletion of subscriber information, email info@flared.cloud from the subscribed address. We may verify control of that address. Limited consent and withdrawal evidence is retained as explained in the Privacy Policy.

Your account

Download or delete directly in Flared

Sign in and open Your account → Login & security. Choose Download my data for a portable JSON copy, or choose Delete my account.

The download is optional. To delete, review the explanation, type DELETE and choose Permanently delete. Flared removes the active account data and authentication account, then signs you out.

Account help

If you cannot sign in

Email info@flared.cloud with the subject “Flared data deletion request” and include the email address or sign-in method connected to the account.

We may ask for limited additional information only when needed to verify that the account is yours. Do not email medical or identity documents unless we specifically request the minimum item needed for verification.

What active-system deletion covers

Flared removes the account profile, Timeline and check-in records, Health Profile information, Support Circle and support relationships, Flares and responses, support plan, appointment preparation and saved appointment records, cycle settings and monthly answers, notification registrations, optional profile picture, active entitlement links and the Flared authentication account.

Deleting your account cannot recall emails, text messages, downloaded Summaries, exports, screenshots or other copies that you or a recipient saved outside Flared.

Subscriptions are managed separately

Deleting your Flared account does not automatically cancel an auto-renewing subscription purchased through the App Store, Google Play or the Flared website. To stop future billing, use the subscription-management option shown before deletion or cancel with the provider. You may still delete your account without cancelling first.

Information that may remain

We may retain limited billing, security, dispute or health records where law requires or permits it. If New South Wales health-record retention requirements apply to Flared, health information collected when a person is 16 or 17 may need to be kept until they turn 25. Health information collected from other users may need to be kept for at least seven years from the last relevant service. We restrict retained information to the required purpose and delete or de-identify it when the retention period ends.

Deleted information may remain in encrypted disaster-recovery backups for up to 35 days before ageing out. It is not available through the ordinary product. If a backup is restored, the deletion must be reapplied.

Confirmation

For in-app deletion, completion is confirmed when Flared signs you out. For a support-assisted request, we will confirm the outcome and explain any legally retained information where permitted.